1. CANCELLATION OF ORDERS
If unfortunately, you have to cancel an order, please do so within a maximum of 12-24 hours of placing the order. You can cancel your orders by sending an email (from your registered email address) along with your Order Id to [email protected] We will contact you for confirmation of the cancellation request and the entire order amount will be refunded to the bank account or Paytm wallet from which you had made the order within 7 days.
You will be notified about the cancellation of your order via email. We may at any time at our sole discretion cancel your order after intimating you about our decision to cancel your order by writing to your registered email id.
In any such event, you may opt to replace the order with a new order after making any additional payment if applicable after adjustment or request for refund the amount to your bank account.
2. RETURNS, EXCHANGES, AND REFUNDS
In the event, the Items delivered to you any of the following items:
- Items that are physically damaged or defective;
- Items that varies from the description;
- Items that are wrongly delivered;
- Wrong Color;
- Wrong Style;
- Wrong Size; or
- Wrong Quantity;
We will replace the items with new items of your choice in accordance with this policy, you can exchange your order.
For all exchanges and returns please email us at [email protected] along with your complete order details and issues. For all returns and exchanges, you’ll have to ship the product to our address at 188, Sindhi Market, Kalupur Kotni Rang, Rewdi Bazar, Ahmedabad -380001 and we will ship the new item once we receive the shipment from your end.
We will accept Return or Exchanges of an Item only if the following conditions are met:
- The tags and labels on the item should be intact;
- The Product is returned along with the original packaging.
Please be informed that the Returns or Exchanges or Refunds are not acceptable for any request that do not meet the above-mentioned criteria.
Further, please do not accept the items in case the product packaging is tampered during the course of delivery.
For exchanges, you would be allowed only to order an item with equivalent price or higher price and the new items will be shipped to you after receiving any applicable additional payments.
We do refunds only in a genuine case of delivery of defective products and on no other grounds. In the event of delivery of defective products, you have to send an email to us at [email protected] along with the details of the order, nature of issues, photographs of the defective product. You will be required to ship all such defective products to our office and refunds will be processed only after due and adequate verification of the product. In the event, on our verification it is observed that the defect is incurred due to any of your actions or omissions, then Yooneek will not be responsible for refunding the amounts paid to you.
However, you may still opt for exchange and returns in the aforementioned manner. All applicable refunds shall be made to the bank account from which you had processed the payment.
Please note the applicable shipping or COD charges (if any) shall not be refunded to you in any circumstances.